How long will it take to process my order?

Processing time is typically 1-3 business days, after which the order will be posted off with the courier.

 

Can I track my order?

All orders are sent tracked so you can keep updated on the location of your parcel at any time. Tracking information will be included in the shipping confirmation email.

 

How long will my order take to arrive?

Delivery times vary depending on your location.

UK Domestic: Typically 2-4 business days, or 1-2 business days if you opted for express delivery.

All other international customers: Typically 10-14 business days. However, due to ongoing staff shortages in the postal network, international orders may be delayed.

 

What can I do if my order is missing?

Unfortunately as soon as the order is given to the courier, we are not liable for any delays, damages, or stolen parcels. It is the customers’ responsibility to keep updated with tracking, and to contact the courier if there are issues with shipping.

If the order hasn’t arrived in the given time frame, it is likely the courier has attempted delivery, in which case you can request a redelivery. No refunds will be given for missed deliveries and unclaimed mail.

 

What can I do if the item is damaged?

If the contents of the parcel have been damaged or if parts are missing, please get in touch using the contact form and we’ll do our best to replace any damaged/missing items.

If you are concerned about any damage to the outer packaging, please contact the courier.